Customer Solutions Engineer

Sales · New York, New York
Department Sales
Employment Type Full-Time

The Customer Solutions Engineer is the primary customer-facing technical expert at Datagen. At the intersection of Product, Sales, R&D, and our customers, this person will own our processes and approach to technical conversations and long-term relationship-building with our customers. It is the perfect opportunity for someone with a technical background, who wants to continue to develop their external-facing and outbound product skills.


Key responsibilities:

  • Serving as the key product/engineering touchpoint in the pre-sales process, providing technical expertise, consulting customers, and technically qualifying prospects
  • Leading the technical scoping efforts during the sales process with Product and R&D to design the correct solutions or pilots for potential customers
  • Playing an active role in the definition and direction of the product roadmap to fit customer needs 
  • Acting as the main point of contact for customers post-sales for all technical support and feedback
  • Managing Customer Success efforts geared towards building long-term relationships with our customers
  • Developing documentation, infrastructure, and processes for pre- and post-sales onboarding and customer support
  • Maintaining the most up-to-date understanding of product roadmap, capabilities, and limitations


Requirements:

  • At least 4 years work experience, including at least 2 years of experience in a customer-facing role
  • Preference for experience at SaaS companies serving technical customers
  • Experience in a relevant technical role such as software engineer, solutions engineer, technical product manager, etc., preferably 
  • Preference for candidates with a technical education background and experience in an AI-related field or company
  • The ability to clearly communicate complex technical concepts, both verbally and in writing
  • Interest in developing documentation, playbooks, and scalable processes

Thank You

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  • Location
    New York, New York
  • Department
    Sales
  • Employment Type
    Full-Time